As a seller, it is important to process orders in a timely manner so that your buyer is kept up to date on the order status & so that you meet the criteria for any free shipping promotions. If you have any issues with processing orders, you have a whole team dedicated to your success that can be reached here or by clicking Submit a Request button at the bottom of this article.
Watch our 7 minute tutorial video or read below on how to process orders
Review Your Orders
Start by logging into to JuniperMarket seller admin by going here: https://manage.junipermarket.com/ .Once inside of your JuniperMarket seller admin portal, using the left navigation bar, click Orders.
On the Orders page select order by clicking on the Order ID
Review The Order Details
Once you have clicked the Order ID to view the order details, you will be presented the Order Details screen, which showcases Order Information, Shipping & Billing Information and a list of the Order Items.
At the top right notice, the red Reject and green Accept buttons.
Things To Do Before Approving / Accepting An Order
Split The Order
When reviewing an order, there may be reasons to split an order because for example, items in the order that are not ready to be shipped or are out of stock. In any case, you have the option to “Split” items from an original order.
While on the Order Details screen, scroll down to Order Items. You will notice checkboxes near each order item. Select the order items you would like to split. Once selected, at the top right click “Split from Order” button.
A modal will appear confirming the order items to be split. Click Split to complete the order splitting.
A notification will appear at the bottom right with a link to the newly created order.
Once inside the new order, you will be presented with the Order Details screen of the new order.
At this time you can verify or update quantities, split the order again, and ultimately reject or accept the order by using the buttons at the top right.
Update Quantities For An Order
You can update the quantities of items in an order by changing the number in the quantity column of the order details.
When you change the quantity, you will see an “Update” button. Clicking on the button will update the quantity, subtotal, and total for the order.
Delete An Item
You can delete an item from an order by selecting the item in the checkbox in the left, and then clicking on the “trash can” icon.
Can I split an order, edit quantities, delete products after acceptance? Check out our tutorial here on editing an order after acceptance.
How do I accept / approve the order?
At the top left of the order details screen, notice the green Accept button. Once the order is accepted it is marked as approved. Only approved orders can have an invoice created for them. Approved orders will appear on the All Orders Table.
A Note for Ungated Brands
If you as a Seller has set themselves as ungated, meaning the toggle for “Buyer Access Requires Approval” under your Profile Settings is OFF, then when a new order is placed by a buyer that does not already have a relationship with you as a Seller, you will be prompted to either, create a new customer, or associate the buyer to a customer upon accepting the order.
How do I create an invoice for the order?
Once an order is accepted you can create an invoice by clicking the shipping tab, populating the shipping details, clicking Save Shipment Info and then at the bottom right clicking Create Invoice.
After clicking create an invoice you will be directed to the Invoice Preview Page.
Review the details before clicking confirm.
Once confirmed a link to the invoice will appear on the All Orders table and a button to view the invoice will appear.
Marking the Invoice As Paid
A Note on Payment Method = Credit Cards
Once the invoice for the order is confirmed, if the Payment Method is Credit Card, your credit card processor authorizes and charges the credit card. The invoice will automatically be marked as paid when the payment is successful. At this time, you can log into your payment processor to review the payment that was successful.
If the credit card payment fails, there will be a button to retry the payment again. If the payment continues to fail, please work with the buyer to establish another method of payment outside of JuniperMarket or contact the JuniperMarket Support Team.
A Note on Payment Method = Terms
You must mainly mark the invoice as paid once the buyer has paid you. You must work with the buyer to figure out a method of payment outside of JuniperMarket. For example, you could coordinate a check / money order or an electronic invoice through your accounting or payment processing software.
How do I reject an order?
Clicking the red reject button will reject the order. The buyer will receive an email regarding the order you rejected. This is used if your inventory is depleted or the buyer is out of the territory.
For information on how to cancel an order after accepting it go here.