When will I get my order? How do I check my order status?
As a buyer, you can check order status via My Account page and then clic...
My order was damaged or wrong once delivered, what do I do?
For these vendor-specific questions like a damaged order or wrong delive...
As a buyer, how do I get an estimate for shipping if shipping cost are TBD?
As a buyer going through the checkout process is there a way to know wha...
As a potential wholesale buyer on JuniperMarket, what do I do if my account is under review or rejected?
This article is intended to provide additional details to potential buye...
As a buyer, how do I reset my password?
As a buyer, to reset your password, the following steps can be taken: 1....
As a buyer, how do I request a refund?
This article is intended to provide information regarding requesting ref...
Why was I declined for JuniperCredit and what do I do?
This article is intended to provide information to buyers if they are de...
What documents do I need to show to prove I am a credentialed buyer?
This article is intended to provide important information required for s...
What do I do if I need help with a recent order?
1. Go to the brand's page for their contact information.  2. Contact th...
How do I buy from a locked / gated brand and what does a locked / gated brand mean?
Gated or locked brands require a buyer to request access before being al...
Getting Started on JuniperMarket
As a retailer or interior designer, we understand that being successful ...
How do I upload documents like my licenses for the buyer verification process?
This document provides a walkthrough for uploading required documents to...